FAQ
What types of photography services do you offer?
We offer a range of photography services, including individual portraits, family portraits, event photography, and more. Each session is tailored to meet your specific needs and preferences.
How do I book a photography session?
Booking a photography session is easy! Simply Contact Us, and we'll guide you through the process to schedule your session at a time that works best for you.
What should I wear for my photo session?
We recommend wearing clothing that makes you feel comfortable and confident. Solid colors and coordinating outfits often work well, but ultimately, it's essential to choose outfits that reflect your personal style and personality.
Can I request a specific location for my photo session?
Absolutely! We're happy to accommodate location requests for your photo session. Whether you have a favorite spot in mind or need suggestions, we'll work together to find the perfect setting for your photos.
How long does a typical photo session last?
The duration of a photo session can vary depending on the type of session and your specific requirements.
What is your turnaround time for delivering photos?
We strive to deliver your edited photos promptly while ensuring the highest quality. Our typical turnaround time for delivering photos is in the same day, but this may vary depending on factors such as session duration and editing requirements.
What if I need to reschedule or cancel my photo session?
Life happens, and we understand that plans may change. If you need to reschedule or cancel your photo session, please Contact Us, and we'll do our best to accommodate your needs.
Can I request retouching or editing for my photos?
Yes, we offer retouching and editing services to enhance the quality and appearance of your photos. Whether you need minor touch-ups or more extensive editing, our skilled team can help bring out the best in your images.
Can I purchase digital downloads of your photos for personal or commercial use?
Yes, digital downloads of our photos are available only for personal use. Please contact us to discuss your specific licensing needs and usage rights.
Do you offer custom framing or printing options for photo prints?
Currently, we do not offer custom framing or printing options for photo prints. However, we're working on adding these services in the near future. Stay tuned for updates on our website and social media channels. Thank you for your patience and understanding.
What measures do you take to ensure the privacy and security of my personal information?
We take your privacy and security seriously and adhere to strict protocols to safeguard your personal information. Our website is encrypted with SSL technology, and we never share or sell your data to third parties without your consent.
How can I provide feedback or share my experience with your services?
We value your feedback and appreciate hearing about your experience with our services. Please feel free to leave a review on our website, social media channels, or contact us directly with any comments, suggestions, or testimonials.
Orders & Shipping
What forms of payment do you accept for orders?
We accept the most common payments, including credit/debit cards, PayPal, bank transfers, and more. Rest assured that all payment transactions are secure and encrypted for your protection.
Are there any additional fees or charges not included in the pricing?
No, all taxes and prices are included in the product price. The only additional charges are for shipping, which apply to EU and worldwide orders.
Do you offer discounts for bulk orders or recurring clients?
Yes, we offer discounts for bulk orders and recurring clients as a token of appreciation for your continued support. Please contact us for more information on our discount offers and loyalty programs.
What are your shipping rates and delivery times for photo prints?
We offer the following shipping rates and estimated delivery times for photo prints:
- Germany: Enjoy free shipping on all orders within Germany, with delivery typically taking 2-4 days.
- European Union (EU): Shipping to EU countries is available for €9.95, with an estimated delivery time of 3-8 days.
- Worldwide: For international orders outside the EU, shipping is available for €14.95, with delivery times varying depending on the destination.
How do you handle shipping and delivery of photo prints?
We take great care in packaging and shipping your photo prints to ensure they arrive safely and in pristine condition. All orders are processed promptly, and you'll receive a shipping confirmation email with tracking information once your order has been dispatched.
Can I track the status of my shipment?
Yes, you can track the status of your shipment using the tracking information provided in your shipping confirmation email. Simply click on the tracking link or enter the tracking number on our website's tracking page to monitor the progress of your delivery.
What should I do if there's an issue with my shipment or if my order doesn't arrive on time?
If you encounter any issues with your shipment or if your order doesn't arrive within the estimated delivery timeframe, please don't hesitate to contact us. We'll work with our shipping partners to resolve the issue promptly and ensure you receive your order as soon as possible.
Do you offer expedited shipping options for urgent orders?
At this time, we do not offer expedited shipping options. However, we strive to process and ship all orders promptly to minimize delivery times and ensure timely arrival.